New User Posts:
     ostonlybox
Categories:
!catonlybar
Sponsers:


Today's email
Posted on: 2005-04-05 14:04:22, by talam

If you have been keeping up with the sites you know we recently purchased new computers. And you probably also know that we have been having a world of issues with them, so much in fact that I just stopped posting about them. Dave was over the other day, and he mentioned that it sounded like a proc issue and that some companies were taking advantage of how easy it is to overclock processors and relableing lower clockspeed procs to make them look like they had higher clockspeeds. Sure enough, my 3200 is really a 2500. Sadly, I have no idea with the wife's because I can't get it to stay on long enough to run the program.

Anyways, the point of the post. I sent an email today explaining the issues, etc (is below) and asked for some assistance. I have also been looking around the net and the majority of the people seem to like them, but the ones who don't seem to hate them. So, I am going to post all the correspondence between us so that I can show, one way or the other, how good they really are.

To: tech@compu-terra.com 	
Subject: Need Assistance

Both me and my wife have recently purchased motherboard processor
combos from your company (ecs kt600, 3200 athlon XP).  While her
system ran fine, mine would not run unless I kicked the FSB down to
166.  I assumed this was because I was running slower RAM and went on.
A few days ago, her machine started acting up.  It would reboot after
only having been on for a few minutes, and sometimes it would not even
POST.  Having nearly identical systems (only difference being she has
faster ram and a different case), I started swapping out parts between
the two to discern the faulty product in her machine.  It was the
processor.  But what I found odd, was the fact that the processor
would not run at FSB 200 like it is supposed to, but at 166 like my
system with the older RAM.

I loaded up AMD's website, downloaded their amdcpuid.exe program, and
it told me I had an XP 2500.  I double checked the order emails my
wife and I had received and the labels on the processors to make sure
that we had not accidentally ordered the wrong pieces or that the
wrong one were shipped.  The emails said XP 3200, and the labels also
read XP 3200.

Now I am left with two problems: First, I have a working XP2500 that
is supposed to be a XP3200. Second, I have a processor that does not
work but that I now think is likewise a XP2500 and not a XP3200 and
that it died because we were inadvertantly overclocking it.

Some prompt assistance would be nice.  Thank you.

--
Ian Doyle
http://toomucheffort.com

Woo
Posted: 2005-04-05 14:42:11, by Erando
And they better @#$%^&*!? fix this or I will be destroying their souls with the bile of my inflamed frustration. ^_^
Hmmm...
Posted: 2005-04-06 09:34:26, by Sarah
Sounds very professional. Hopefully you get some answers! Or coupons! I always like getting coupons from companies when I complain. Of course, you might rather have working computers.... :)
That really sucks!
Posted: 2005-04-06 14:09:04, by TheBackofMyMind
nuf said
That Blows
Posted: 2005-04-06 14:58:52, by Greg
One more company to add to my "never do business with" list. one word: www.newegg.com Not always the cheapest but usually damn close and from my personal experience and that of others I know very reputable, prompt and customer focused.
guy at work
Posted: 2005-04-06 18:09:28, by Lushbaugh
steered a guy at work to newegg, he loves his comp